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How To Build Customer Loyalty Like Harley-Davidson

How To Build Customer Loyalty Like Harley-Davidson

By Joan Koehne
GBIG Board Secretary
Writer to the Rescue

Green Bay Innovation Group took its place among the leaders of Wisconsin’s manufacturing industry at Wisconsin Drives Manufacturing Summit at Lambeau Field in Green Bay on June 1 and 2. Nearly 700 people attended the vent which featured keynote speakers, break-out sessions, networking opportunities, and expo booths. GBIG co sponsored the event, organized by the UW-Madison Grainger Institute of Engineering. GBIG board members interacted with Summit participants in the Lambeau Field Atrium, exchanging information about GBIG and other topics related to manufacturing.

Marty Ochs, GBIG Executive Director, said the Wisconsin Drives Manufacturing Summit was in a class all its own.

“I’ve never seen a manufacturing event this impressive. The summit brought manufacturing and education together, with world-class presenters and cutting-edge manufacturing technologies,” he said. “We had a tremendous opportunity for learning and networking at an exceptional venue, Lambeau Field.”

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Wisdom from the Harley-Davidson CEO

Artie Starrs, President and CEO of Harley-Davidson, presented the first keynote address on June 2nd. Drawing from his experience at the Wisconsin-based motorcycle company, Arnie encouraged attendees to understand their customers’ needs.

“Do your best to walk in the shoes of your customers,” he said.

He also emphasized the importance of maintaining brand integrity. Everyone working at a Harley dealership wears the company logo on their shirt.

“It was a powerful statement,” Artie said.

Artie described the company’s humble beginnings in a 10 X 15-foot shed in Milwaukee to its rise as an international icon. People can see a replica of the shed at the Harley-Davidson Museum where William Harvey and Arthur Davidson designed their first motorcycle in 1903.

William and Arthur built their first factory in 1907 with the help of a $170 loan. Just 17 employees worked at Factory No. 1, and the company quickly took off. In 1913, the young company built and sold more than 17,000 motorcycles. In 1963, Harley-Davidson opened a manufacturing facility in Tomahawk, Wisconsin. It became the sole supplier of body work, with the level of craftsmanship only Harley-Davidson can achieve. Meanwhile, the world-class manufacturing facility in Milwaukee continually adapted over the decades, thanks to its highly skilled workforce.

The iconic motorcycle, designed by engineers in Wisconsin, is one of the state’s most well-known brands. Plus, Harley owners are one of the most loyal groups of riders.

“We see this all around the world, people who have tattooed this brand (on their arms),” Artie said.

Harley-Davidson is a Wisconsin manufacturing success story, one of many successes showcased at the Wisconsin Drives Manufacturing Summit.

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